FAQ

Where are Botanical Art Jewelry pieces made?

All our jewelry is lovingly hand fabricated in our studio based in Laguna Beach, CA from start to finish.

Is it safe to buy jewelry during Covid 19?

Your jewelry will be sterilized in alcohol before shipping and packed wearing sterile gloves and mask into a jewelry box and then a clean bubble envelope. That will be placed inside a cardboard UPS express box. All you will need to do is open the cardboard box by the tear string and let the clean bag slide out. Wash your hands and you're good to go. Then send us a picture of you wearing your new beauty! 

How do I place an order on BotanicalArtJewelry.com?

Ordering on our website is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

Will I be charged sales tax on my BotanicalArtJewelry.com purchase?

We are registered to collect sales tax in every state in the U.S. that imposes a sales tax. Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination.

How will I know if my order has been received?

An automated confirmation email will be sent to you as the order is being processed.

How will I know if my order has been sent out?

You will receive an email when your order has been dispatched. Your unique tracking number and an online link to the courier service will be also provided.

Do you accept returns or refunds?

We want you to be thrilled with your online purchase. If you receive your item and are not completely satisfied, please contact us at (949) 229-6169. With authorization you may return unworn, undamaged items within 7 days of online purchase for a full refund, exchange or credit. After 7 days, all sales are final. To return, please contact us by phone for details and to make sure we are available to receive your package. Items bought in person from the showroom or Laguna Beach Festival of Arts are not eligible for refund but may be exchanged for an alternative or a credit pithing 7 days if in pristine condition.

What is black oxidized?

It is when sterling silver has been put through an oxidization process. Although the metal turns black, the color is not long lasting and tends to wear off with time. It is best to keep you black oxidized pieces away from water and perfumery.

How should I take care of my Jewelry?

Botanical Art Jewelry is meant to stand the test of time. However, you still need to take care of your jewelry. Use our pouches and boxes to protect your jewels when not being worn. Tarnishing is a natural reaction when sterling silver is in the presence of salt water, air pollutants or everyday items that contain sulfur, such as leather, rubber and chlorine. If your jewels need a little freshening, keep it simple – a light bath in a mild soap, with a rinse in cool water can remove most oils from normal wear. No bleach, no ultrasonic, no rough and tumble processes. We recommend a periodic professional cleaning.

How to contact Botanical Art Jewelry

If you wish to speak with us, you can reach us by email at karinwordenjewelry@cox.net. We also invite you to visit our Laguna Canyon Studio. Visiting our studio is by appointment only. To make an appointment please send an email to karinwordenjewelry@cox.net.